How to find lost baggage or get compensation for it

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May 29. In Russia, increased compensation payments to passengers air carriers in the loss of Luggage. "Political class" will tell you how to find a suitcase that flew the wrong way, and how much money you can get if the airline does not find it.

On may 27, 2018, amendments to the Air code of the Russian Federation entered into force. According to the changes, the amount of compensation to passengers for the loss of Luggage has been increased. However, this applies only to international flights, as the amendments are related to the accession to the Montreal Convention on the unification of international air transport rules. Payments for the loss of Luggage on domestic flights still remained at the level of 600 rubles. per 1 kg.

Causes of loss of Luggage

  • the main reason is the loss of the tag attached to the baggage at check-in. If this happens, the Luggage will remain at the airport of departure, it is not difficult to find it. But if the baggage is mistakenly checked in for another flight, you may encounter problems.
  • Company employee error. In particular, the loader.
  • Error of the passenger. For example, a passenger can leave hand Luggage in the waiting room.

Actions in case of baggage loss

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If your Luggage has not arrived, you should immediately contact the lost&Found Luggage loss counter in the arrival area. If there is no such rack – to the representative of the airline that lost the Luggage.

You will need to fill out a special form for baggage tracing in 2 copies in English and the language of the country of arrival. In the form you need:

  • specify your contact phone number;
  • the address to which you need to deliver your Luggage (if you are on vacation, you should specify the address of the hotel and the period you plan to spend there);
  • describe in detail the appearance of Luggage (material, color and size), as well as describe the contents of the suitcase.

The form must be accompanied by a baggage tag with a boarding pass, which you were given at check-in.

After filling out the form, the passenger will be given a certificate with the number of the case and the phone number on which you can call to learn about the search. Some airlines pay passengers a one-time assistance for the purchase of new things.

How long will the baggage be searched

The search for Luggage can take a long time, but if the airline has not found the Luggage within 21 days, the passenger can apply for compensation.

Amount of compensation for loss of baggage

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The maximum amount of compensation is set in special drawing rights (SDR) – 4150. At the current rate of the CBR is about 360 thousand air carrier Liability before a single passenger can not exceed 1 131 SDR (approximately 90 thousand rubles.). The airline may reduce the amount of payments, citing the fact that things were not new.

Passenger, to get paid, have to prove actual damages, attach receipts available.

Tip: if you value the suitcase itself, and it is lost, attach a check for its purchase, then there is a possibility that you will receive compensation for it.

The amount of payment depends on what happened to the baggage – lost, damaged or returned not fully.

Can the air carrier refuse to compensate for the loss of some things

The air carrier may specify in its rules items that are not subject to compensation. For example, many airlines refuse to compensate for the money lost along with Luggage jewelry, electronics, fragile items, strollers and sports equipment.

Compensation for damaged baggage

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If the baggage is damaged during transportation, the airline may offer to replace the damaged items, pay for repairs or pay compensation.

The passenger has 7 days to file a claim in writing or electronically. Damaged baggage will need to be presented, so it is best to report the problem immediately on arrival.

The airline has the right to consider the claim within 30 days. As a result of consideration of the claim, the airline will either satisfy it or reject it – in this case, the sport will be decided in court.

Baggage delay compensation

If there was a delay in baggage, for example, a suitcase arrived in a day another flight, the airline must:

  • to provide information on the whereabouts of Luggage;
  • deliver it to the passenger (usually it is delivered to the address specified by the passenger).

However, without waiting for their Luggage, the passenger can purchase essential items, keeping checks and require the airline to pay for these costs. Typically, air carriers compensate for these costs.

Compensation for flight delays

If an international flight is delayed, the passenger can also claim compensation, but he must prove the costs incurred. For example, if he proves that he was late for important business negotiations because of the flight delay, resulting in a bad deal, he will be able to receive compensation for lost profits. If the court is convinced that he has indeed suffered losses. You can try without trial by writing a claim to the airline, attaching all the checks proving the costs (for example, for a hotel, food, train ticket or next flight).

On domestic flights, the compensation is $ 25 per hour of delay.

Harm to life and health

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According to the Air code, the passenger has the right to demand compensation in the amount of up to 9 million rubles for damage to life or health on international flights (per passenger the amount of damage does not exceed 100 thousand SDR). But here you will need to prove the damage.

The air carrier shall be exempt from compensation for damage in excess of SDR 100 thousand if it proves that the damage was not caused due to its negligence or inaction.

On domestic flights (across Russia) the amount of compensation does not exceed RUB 2 million Compensation paid by insurance companies upon presentation of documents from medical institutions. For this amount, the airline insures passengers flying international flights.

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